Scanner Try Again if Wrong in[ut


Browse-IT to Part App

Scan-IT to Office - History

App: Will Data Be Lost Without an Internet / Add-In Connection?

Don't worry, if the connection to the Cyberspace / Add together-In is lost during data collection the data won't get lost:

  • If offline, captured data is stored in the History equally unsent (see film).
  • The app transmits this data automatically when the Internet connection is restored.
  • The data is forwarded in the same order as it was captured.
  • Users can also manually resend individual information records from the history or resend the complete history, if required.

Delight refer to the Scan-IT to Part User Manual for further data.

Scan-IT to Office iOS - Bulk License Activation

App: How to Activate a Majority License

Single Device

Activation Key - Android/iOS

To activate a bulk license (volume license) on a single device manually, follow these steps:

  • Outset the app, open the carte du jour and select Buy Subscription or press the Subscribe button.
  • In the Subscriptions view, select Enter activation central from the menu (Android) or press the key icon at the top (iOS). A dialog will appear asking for your activation key (run into film).
  • Enter your valid activation key and confirm with OK.
  • If the activation was successful, y'all volition receive a notification. The expiration appointment of your bulk license is displayed in the Subscriptions view.

Scan-IT to Office Android - Bulk License Activation

Activation File - Android

On Android you can alternatively use an activation file:

  • Copy the activation file to your device (east.yard., to the Download folder).
  • Beginning the app.
  • If the file was not auto-imported from the Download folder, you can manually import information technology:
  • Open the bill of fare and select Buy Subscription or press the Subscribe push.
  • In the Subscriptions view select Load license file from the bill of fare and utilize the file picker to select the file.
  • If the activation was successful, the Subscriptions view is updated accordingly, and the expiration engagement of the bulk license is displayed.

Multiple Devices

Android

To activate a bulk license on multiple Android devices, place the TEC-IT activation file in one of the supported folders on the device. The app validates the license during startup (or when you open the Subscriptions view).

  • Use the download folder /sdcard/Download
    or
  • Utilise the external app binder /sdcard/Android/information/com.tecit.android.bluescanner.part/files (Browse-IT to Office four.2.0 or afterward)
    Delight note that this folder is not available before the first app start. For license distribution via Mobile Device Direction (MDM) solution, information technology may be necessary to automatically create this folder.

iOS Devices

To actuate a bulk license on multiple iOS devices via a Mobile Device Management system, follow these steps:

  • You can use Managed App Configuration to actuate multiple devices via your Mobile Device Management (MDM) solution.
  • Please contact your MDM vendor for a documentation on how to configure Managed App Configuration in your MDM solution.
  • Some MDM solutions require an AppConfig spec file. You can download this file here.
  • If your MDM solution does not use a spec file delight configure the Managed App Configuration as following:
    - Primal = MOAS_ActivationKey
    - Blazon = String/Text
    - Value = < Your Activation Central>

App: How to Upload Client Specific Forms

Android

  1. Open up the HTML Course file (eg. MyForm.html) on the device for example by opening the mail attachment or by opening the file in a file manager app.
  2. Select Open With -> Browse-Information technology to Part
  3. The Form should now appear in the app in Forms -> Uploaded Forms

iOS

  1. Open the HTML Form file (eg. MyForm.html) on the device for example past opening the mail zipper or past opening the file in the Files app.
  2. Tap the iOS upload button button and select Copy to Browse-It
  3. The Form should now appear in the app in Forms -> Uploaded Forms

Alternatively you tin upload the form files from your Mac to your iOS device using File Sharing. The next few steps show how it works:

  1. Open up Finder on your Mac
  2. Connect your iPhone or iPad to your Mac
  3. Select your iOS device in Finder
  4. Select the Files tab
  5. Drag and drop your form file on Scan-It
  6. Restart the app on your device
  7. The uploaded form is now displayed in your app
    Customer Specific Form Upload

Note: If yous are using Windows or an older version of macOS (Mojave or lower) you lot can detect the File Sharing feature in iTunes. For further information, check out this FAQ or see Apple tree Support.

App: How to Upload Customer Specific Forms on iOS Devices via File Sharing

You tin copy files between your computer and apps on your iOS device using File Sharing with Apple iTunes. The next few steps bear witness how information technology works:

  1. Open up iTunes on your Mac or PC
  2. Connect your iPhone or iPad to your reckoner
  3. Click your device in iTunes
    Input form Upload
  4. In the left sidebar, click File Sharing
  5. Select the Scan-IT to Office App
  6. Drag and drop files from a binder in the documents list or click Add.
  7. iTunes copies these files to the app on your device
  8. Restart the Scan-IT to Office App on your device
  9. The uploaded custom forms are now displayed in your app
    Input form Upload

For further data about file sharing with iTunes, delight cheque out the Apple tree Support.

App: Import/Export Custom Forms on Android

  • Manual import/export:
    The App stores custom forms in an internal app directory that cannot be direct accessed via file managers (applies to versions 4.2.0+).
    • To import a form click on an .sto file in your file manager.
    • To export a form utilise the share function in the Class editor or long-tap on the required form in the Course manager and select Share.

    Note: All custom forms will exist deleted when uninstalling the app (or when clearing the app data), and then make sure you export the required forms before that.


  • Auto-import of old forms (from an app version preceding 4.2.0):
    On the first commencement of the form manager, the app automatically recovers old forms saved with previous app versions (prior to iv.ii.0).
    To exist able to access all previously created forms without any farther actions, please make sure the Storage permission is granted.
    The car-import option may become unavailable on Android 11+ devices in time to come App versions.

App: OCR Scanner Won't Start – Mistake: 'Failure, try again in a few minutes'

Launching the OCR scanner on Android results in the following error message 'Failure, endeavour over again in a few minutes. If the problem persists contact support@tec-it.com'.

The error message 'Failure, attempt once more in a few minutes' ways that the OCR library is trying to download the text detection module from the Web. Ways to fix it:

  • Make sure your internet connection is active.
  • Await for some fourth dimension to check if the module tin can be loaded. Please don't cease the app while waiting.
  • Clear the information of the Google Play Services App. Here you can detect the "How-To" steps (taken from the Google Play Help folio):
    • one. Open the Settings of your Android device.
    • 2. Tap Apps & notifications.
    • 3. Open Google Play Services. If y'all don't encounter information technology in the list, tap See all apps outset and then select Google Play Services.
    • 4. Tap Storage 🡒 Clear cache.
    • five. Open the Google Play Shop app.
    • 6. Await for 5 minutes, then endeavor your download again.

App: How to Cancel, Interruption or Change a Subscription

App subscriptions purchased on Google Play or App Store are car-renewing by default. In example you desire to cancel, suspension or renew the subscription, follow the steps in the links below:

  • Cancel, suspension, or change a subscription on Google Play
  • View, change, or cancel your subscriptions on iOS

App: How to Connect Multiple Add-Ins?

If yous want to forrard captured information to multiple target documents (east.k. in case of multiple locations, offices, etc.), yous have to connect the Scan-It to Part App with further Add together-Ins:

All currently connected Add-Ins and their connexion states, are listed in the app item Testify Connections in the main bill of fare (Open contextual menu)

App: How Can I Employ the Zebra TC57 Built-in Scanner with Scan-IT to Office?

Employ the DataWedge tool from Zebra. It can forward the data from the barcode scanner to associated applications.

DataWedge provides barcode scanning and processing services for Zebra devices running Android. Included with every Zebra device, DataWedge enables all apps on the device (whether stock or added later) to acquire scanned data without using scanner APIs directly.

Notation: The DataWedge profile must be configured for Keystroke Output.

Sample workflow:

  1. In the Scan-IT to Office form you tin apply a normal text input field instead of a barcode field.
  2. Set the cursor into the required input field
  3. Browse data with the device's congenital-in barcode scanner
  4. Information from the Information Wedge will exist inserted into the field.

Related links:

  • Zebra DataWedge Features
  • Zebra DataWedge for Android

Scan-Information technology to Part Add-Ins/Tools

STO App Form

How to send form information to different sheets

Sometimes you lot may want to create multiple forms and send each grade to it's own canvas in your spreadsheet.

This can be solved with a Macro in Excel or with Google Apps Script in Google Sheets.
By adding a Static Text field with a category identifier to your forms the Macro/Script tin place the category of the captured data and move it to the desired sail automatically.

Scan-Information technology to Office APP:

  1. Add ii new forms or edit your existing forms and add a "Static Text" field to each class
  2. Set the values of the "Static Text" fields to your desired category names
    (in this example nosotros used "Cat1" and "Cat2")
  3. Make sure the "Static Text" field is the first field in your forms
  4. You may as well want to hide the "Static Text" fields

STO Add In

Microsoft Excel:

  1. Download the sample spreadsheet and open it in Excel
  2. Insert the Browse-IT to Office Add together-In
  3. Select "Insert after last not-empty row" in the Add together-In options and brand certain "ScanData" is selected
  4. Open the "Categories" canvass and alter the values under "Category" to friction match the values of the "Static Text" fields
  5. If yous want to rename your Sheets you likewise need to change the values under "Canvas" appropriately
  6. STO Excel Values
  7. Note: Do not rename the "ScanData" canvas and the "Categories" sheet otherwise the Macro volition stop working

STO Sheets Add Trigger

Google Sheets:

  1. Open our sample spreadsheet
  2. Choose File -> Brand a copy to make an editable copy of the sample
  3. Open up the script editor select Tools -> Script editor
  4. In the script editor add a new trigger to the sheet
    Edit -> Current project's triggers -> + Add Trigger
    Change the "Select upshot fourth dimension" to "on modify" and salvage the changes
  5. Insert the Scan-IT to Role Add-on into the spreadsheet or connect to the "ScanData" sail via Google Sheets (Drive) connectedness
  6. If you are using the Add-on select "Insert after last non-empty row" in the Add-On options and make sure "ScanData" is selected
  7. Open the "Categories" sheet and change the values under "Category" to match the values of the "Static Text" fields
  8. If yous want to rename your Sheets you also need to change the values nether "Sheet" accordingly
    STO Sheets Value
  9. Note: Do not rename the "ScanData" sheet and the "Categories" sheet otherwise the Google Script will finish working

Office Add-In: Data Can't Be Sent to Word or Excel Document

Problem: The target certificate (Microsoft Role) does not receive the sent data.

Solution: Please make sure, that all bachelor Windows and Role updates are installed!

Related Links:

  • How to install Office updates
  • If you are using a volume license or your company is using grouping policies to manage Office updates: Update Office with Microsoft update

Office Add-In: All Scanned Data Is Inserted into the Same Prison cell

Trouble: When using Microsoft Excel 2013, the pick does not move automatically to the next cell after inserting. All captured data is inserted into the same cell.

Solution: This characteristic is available for the post-obit applications:

  • Microsoft Excel 2016 (or newer)
  • Microsoft Excel Online
  • Google Sheets

Workaround: You can also try to use a VBA Macro 🠢 see sample spreadsheet.

When using Microsoft Office 2016, please make sure, that all available Windows and Function updates are installed!

Related Links:

  • How to install Microsoft Part updates
  • If yous are using a volume license or your company is using group policies to manage Part updates: Update Office with Microsoft update

Office Add-In: Prototype Back up Is Not Available

Scanned images are non transferred to Office documents. You lot receive the following error message: Oops, unfortunately image support is non bachelor in this Office application. Check out the FAQ for details.

Solution: Image back up is bachelor for the following applications:

  • Microsoft Word/Excel for Windows (2016 or later)
  • Microsoft Give-and-take/Excel for Mac (xv.xx or after)
  • Microsoft Word Online
  • Google Sheets

Office Add together-In: Unsupported Server Location on Android Devices

Disable DOM Storage Error Message

If you lot download the Scan-IT Function Add together-In on your Android device, the file tin't be opened and/or installed, because this Add-In is only supported on desktop devices. You receive the post-obit mistake message: Can't open up file. Sorry, Browse-IT-to-Function---Barcodescanner-for-Office.xlsx is stored in an unsupported server location.

Solution 1: Insert the Add-In direct into your Office application:

  • Go to the carte du jour bar and click Insert
  • Now choose My Add-Ins
  • Open up the shop and search for Scan-It to Office
  • Click on Add

Solution 2: Download the Add-In from Microsoft AppSource on your Desktop PC or Mac.

Role Add-In (macOS): Tin can't Ship Barcode Data…

You receive the following error message in the Browse-IT to Office App if you lot send data to Office on Mac OS: Can't transport barcode data to a Microsoft Part document. Delight connect this app with Microsoft Part. This mistake message is displayed if a connection between App and Add together-In is lost or was never established.

Solution 1: Deactivate computer slumber fashion in the system settings nether Energy Saver on Mac Bone.

Solution 2: Re-pair the Scan-It to Office App with the Scan-Information technology to Function Add-In. Contact support@tec-it.com in instance of recurring bug.

Image FAQ

Function Add together-In: Is Displayed Incompletely

The Scan-IT to Office Add-In looks inactive and only displays the buttons "Phones", "Log" and "Options" without functionality.

Solution: Add the Browse-It to Office Add-In every bit a trusted site every bit follows:

  • Starting time Internet Explorer.
  • Click on the icon Icon Settings and and so on Internet Options.
  • Open the tab Security and then select the Trusted Sites zone.
  • Click on the button Sites.
  • A dialog to add new trusted sites will announced.
  • Enter https://tecit-sto-part.azurewebsites.net in the text field and click the button Add together.
  • Close Net Explorer and restart your Function application. The Add together-In should at present be displayed correctly.

Another possible reason for this trouble might exist a disabled JavaScript setting. Run into next FAQ entry.

Enable JavaScript for Scan-IT to Office

Office Add-In: Does Not Piece of work Considering of Disabled JavaScript

JavaScript is required to utilise the Scan-It to Office Add-In. If JavaScript is disabled, y'all receive the post-obit mistake message: JavaScript is required to utilize this Add-In. Please check the FAQ to correct this.

Enable JavaScript by setting Active Scripting to Enable under Security - Custom - Custom level in your Internet Options.

Add-In App Error

Office Add-In: Does Not Work Considering of an App Error

When yous use Microsoft Function 2013 or later, yous may receive the following error message: APP Fault: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again.

Solution:

For Office 2013, beginning make sure that the update in the following Microsoft Knowledge Base article is installed: Update KB2986156 for Office 2013 (May 12, 2015)

Re-enable protected way for Restricted Sites in Cyberspace Explorer:

  • Open up the Internet Explorer and click the tools push button Icon Settings, and then click Net Options.
  • Click the Security tab, and then select the Restricted Sites Zone.
  • Select the Enable Protected Mode check box, and then click OK.
  • Restart Internet Explorer.

For farther information on this topic, please check out the Microsoft Support.

DOM Storage is Not Available in Your Browser

Office Add together-In: Settings Are Not Saved

The Scan-It to Role Add together-In shows the following error message: DOM storage is not bachelor in your browser. The Add-In is operable but settings volition not exist saved permanently. Please check the FAQ to right this.

Solution: Make sure that Enable DOM Storage is checked in the Cyberspace Options under Advanced - Security.

Office Add together-In: Observe Value in Another Column or Sheet in Excel

In Microsoft Excel an commodity name (stored in a split table) should be displayed automatically afterwards a barcode was captured with Browse-IT to Office (east.g. for inventory).

With VLOOKUP, Microsoft Excel provides a lookup and reference function, which lets you lookup captured data in some tabular array automatically. For example, yous will detect an item clarification based on the remotely captured detail number.

VLOOKUP is composed equally follows:

VLOOKUP Function in Excel

VLOOKUP (lookup_value, table_array, col_index_num, [range_lookup])          

Example:

  • =VLOOKUP(A5;ItemList!$A:$B;ii)

Useful Links:

  • Download Microsoft Excel sample file
  • VLOOKUP documentation

Google Sheets Addition: Can't Insert Data Because of Authorization Error

If a different account is logged in to Google Chrome than in Google Sheets, the add together-on may non have write permissions for spreadsheets.

  • The post-obit error message appears when opening the add-on:
    Mistake: Multiple accounts bug. Please log out of your account john.doe1@gmail.com to utilise Scan-IT to Part with the account john.doe2@gmail.com.
  • The following fault message appears when scanning information :
    Error on Insert: ScriptError: Dominance is required to perform that action.

Workaround: To solve this problem, please try these two possibilities:

  • Log out or change the business relationship that is logged in to the Chrome Browser.
  • Share the spreadsheet with the account logged into the Chrome Browser.

Google Sheets Add-On: Stops Receiving Data After a Period of Time

Connection between the app and the Google Sheets addition is lost or interrupted after a flow of time. Restarting the add together-on helps simply it makes using the app inconvenient.

This issue might be caused past a functionality of Google Chrome that closes unused/inactive connections. To change the setting, delight, proceed equally follows:

  1. Open a Google Sheets document
  2. Open up the URL chrome://discards/ in a new browser tab
  3. Now search the line with the opened Google document and click on the Toggle button in the Auto Discardable column to disable this choice (see the screenshot):

  4. Google Sheets Auto Discardable Settings

Scan-It to Office Smart Database Connector

Smart Database Connector: How to Insert Images into SQL Server

Your requirement: I desire to receive images in my database.

Solution: Images are transmitted to Smart Database Connector as a Base64 string. This string tin can be internally converted to an image past SQL Server. Beneath you'll notice a sample solution:

  1. Create two data fields:
    - for a Base64 cord (nvarchar(MAX), allows nulls), e.yard. ImageBase64
    - for binary data (varbinary(MAX), allows nulls), e.thou. ImageBinary

    Here is a definition of a sample database "TestTable" in SQL Server 2005+

    Insert Images into an ODBC Database

  2. Utilize the SQL statement INSERT INTO in Smart Database Connector to transport image data from the app (the data field name "Prototype") to the field "ImageBase64" of the database "TestTable":

    INSERT INTO TestTable (Data, ImageBase64) VALUES (%Barcode%, %Image%)

  3. Conversion to an paradigm tin and then be carried out in a TRIGGER stored procedure invoked by an INSERT event. E.g.:
    CREATE TRIGGER dbo.ConvertImageOnInsert     ON  dbo.TestTable     Later INSERT Every bit  Begin        UPDATE TestTable SET ImageBinary = Cast('' AS XML).value('xs:base64Binary(sql:cavalcade("i.ImageBase64"))', 'VARBINARY(MAX)')          FROM TestTable t            INNER JOIN inserted i                ON t.ID = i.ID END GO              

Smart Database Connector: Configuration Page Is Empty

You come across the following problem: The configuration page (http://localhost:33333) of the Smart Database Connector is empty. The service is running (check Job Manager) but the event log shows an mistake similar Category: Microsoft.AspNetCore.Server.Kestrel - System.IO.FileNotFoundException: File name: 'Microsoft.AspNetCore.Diagnostics.Abstractions' when you perform a restart of the service.

The reason for this trouble is that the temporary .NET Core execution folder has been corrupted. This comes from a bug in .Cyberspace Core from Microsoft (ready is planned in Nov-2020).

Solution:

Delete the shadow re-create of the service and then that information technology will be recreated automatically with all DLLs needed.

  1. Stop the Smart Information Base of operations Connector Service in Task Managing director.
  2. Locate the binder: C:\Windows\Temp\.cyberspace\Browse-It to Office Tools - Smart Database Connector\
  3. There is a sub folder like xngvhz1s.an0 (proper name is private) ⇒ Delete this folder!
  4. Start the Smart Database Connector Service again.

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Source: https://www.tec-it.com/en/support/faq/mobile-daq/scan-it-to-office/Default.aspx

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